Experienced Technical Support Galway

We are looking for an experienced Support Engineer to join an Irish based technology company. This role is remote, with the occasional office attendance required.

The company has a very strong support team and offers clear career progression for the right candidate.

To be considered for the role, you should have 3 years' experience in a support-based role were you were responsible for supporting both internal and external customers.

Key Responsibilities:

* Support internal and external users
* Respond to tickets raised by helpdesk team
* Resolve escalated tickets from junior team members
* Advise on both technical and hardware investigations
* Support IT security environment e.g. variety of firewalls
* Communicate with 3rd party vendors

Key Requirements:

* Excellent communication and documenting skills
* Can build strong working relationships and can support team members
* Strong knowledge in Microsoft packages e.g. O365, Teams, Azure, Active Directory
* Ideal candidates will have experience with SQL and SQL DBA
* IT relate degree
* Drivers licence and access to their own car

For more information, please contact Peter Raine at Reperio Human Capital on 01 571 3966.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

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