itContracting are currently seeking applications on behalf of our client, a global insurance provider and FinTech company, for a Technical Resolution Operations Analyst. This is a permanent position based with our client in South Dublin.
Our client is seeking an organised, committed and technically focused individual to support the notion of “Always On” IT services; fully reflecting the strategic needs of the organisation’s stakeholders situated locally and globally. The Technical Resolution Operations Analyst will become part of a dynamic team consisting of fellow analysts responsible for carrying out the day-to-day tasks involved with ensuring continuous IT service deliverables and operations, as well as senior Technical Resolution Managers and Major Incident Managers who oversee all infrastructure monitoring and incident management functions of the team. The team also work in close collaboration with other IT subject matter experts throughout the wider organisation.
The role incorporates technical and organisational skills to provide consultancy services, acting as a bridge between external partners, internal IT colleagues and organisational stakeholders. The primary focus is to ensure the rapid and effective resolution of major service impacting IT incidents, supporting the major incident management function. In addition, the Technical Resolution Operations Analyst will be expected to work proactively to identify and strengthen service capabilities, both at the technical and business process levels.
This opportunity provides the ideal opportunity for a motivated quick starter currently working in a 2nd level infrastructure support position who can develop within the role, taking their career to the next level with a focus on proactive troubleshooting and incident management. Experience working in a large service desk environment involving significant interaction and technical communication with clients, users and vendors would be advantageous.
Responsibilities:
- Work closely with Technical Resolution Managers to identify, document, strengthen and better instrument business critical technical service chains, making them more resilient, more recoverable and less likely to fail
- Perform triage of events displayed on team dashboards, liaising with internal technical support teams, SME’s and Major Incident Managers (where escalation is required)
- Perform basic analysis on business metrics
- Regularly review existing platforms and recommend improvements to promote standardisation and more optimal usage of infrastructure resources
- Drive a continuous service improvement culture across the organisation (including internal and external stakeholders), supporting problem management post incident to reduce ongoing operational risk
- Collaborate on team processes ensuring daily operational activities are documented
- Provide support and consultancy as needed in response to major operational incidents; supporting technical resolution work-streams as needed
- Drive overall service delivery improvements within the wider organisation
Requirements:
- 2+ years’ experience working in an IT operations/ infrastructure support role
- Strong infrastructure and application support experience
- Ability to work within a small team to provide support for 24x7x365 environments
- Experience of working within a large-scale organisation/ multi-national company is beneficial
- Experienced in building and managing stakeholder relationships
- Demonstrate a good understanding and ability to follow ITIL standards (ITIL certification is beneficial)
- Working knowledge of core infrastructure technologies such as; Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle), Storage technologies, IP Networking, Web hosting
- Good understanding of cloud technologies (Microsoft Azure, AWS, Google Cloud, Office365), DevOps and Agile methodologies
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Professional and consistent work habits, strong work ethic, motivated to achieve goals
- Proven ability to succeed in both collaborative and independent work environments
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
For more information please apply here or contact David White in itContracting directly.
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
Ref: ITC3601
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