IT Service Desk Manager

Contract Role - Start ASAP

Dublin / Remote

We are working with a multinational finance company based in Dublin who have an immediate role available for an IT Service Desk Manager/Delivery Manager to join the Infrastructure team and lead a group of Service Desk, Desktop and Telephone Support Engineer.

This role is a contract with long term possibilities and the opportunity to take real ownership within a changing team.

Responsibilities:

* Responsibility to deliver SLA and cost targets for a team of Engineer's
* Implementing continuous improvements and organisational changes within the organisation
* Build new metrics & Measurement reporting to improve services
* Primary customer Liaison

What you need:

* Minimum of 3 years management experience in an IT service delivery capacity
* ITIL related qualification and advantage
* Experience managing within a distributed service delivery organisation

Reperio Human Capital acts as an Employment Agency and an Employment Business.

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