Company Description

Why are we here?

You may not know our name but we can guarantee you know our work – all we do has a positive impact on life, health and the environment.

Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate.

As a fast paced growing environment we are looking for natural born leaders that inspire passion in unique individuals and are not afraid to take risks in order to achieve goals.  Life at Eurofins is a meritocracy, where people are empowered to make decisions and are rewarded for their success. We encourage independent thinkers who challenge the status quo and never accept the market’s or the company’s “usual way of doing things”.

Job Description

We are looking several IT Field Service Engineers to join our IT Infrastructure Support Team GSC - NSC.

The GSC – NSC IT Infrastructure team supports the Group Service Centers and National Service Centers within Eurofins.

This covers approx. 4,000 end users and more than 60 sites across the world. We are building the infrastructure for this but also the support team which is required to support the required services within the GSN and NSC scope.

Responsibilities

As part of the GSC – NSC IT Infrastructure team you will support and execute strategic and transformational initiatives, such as:

• The segregation execution program, by performing Network-, Hardware-, Security assessment and assessment on potential integration with other systems or solutions
• The implementation and on site execution of the different segregated zones (IT User Zones)

Main activities, but not limited to, are:

• Basic troubleshooting, installation, maintenance and repair on designated IT equipment
• Ordering and managing computer hardware
• Keeping up to date on administrative responsibilities such incident handling and tickets
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Maintaining laptops, PCs and other equipment and ensuring they are properly working
• Taking ownership of faults and managing them in a logical and methodical manner;
• Correctly logging service requests, incidents and tickets, categorizing and prioritizing them in line with Eurofins procedures
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution
• Ensuring all incidents and tickets are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing tickets and incidents through their entire lifecycle from the first point of contact through to resolution, proactively

Qualifications

• BS degree in Information Technology, Computer Science or relevant field
• At least three years’ work experience in a similar role
• Good understanding of computer systems, mobile devices and other tech products
• Experience troubleshooting and responding to customer concerns
• Skilled with working with Microsoft products and Windows
• Skilled with working on MS Office (2010, 2016 and O365) and MS Teams
• Excellent problem-solving and communication skills
• Valid driver’s license is required
• Additional certification in Microsoft, Cisco or similar technologies is a plus

What we offer:

• A permanent position
• The opportunity to gain increased areas of responsibility and personal (career) development
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organisation
• A dynamic working environment with a good team spirit where personal development and growth are encouraged
• Travelling to remote locations

Additional Information

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.