12 month Contract- West of Ireland
*Must have full driver’s license*
Responsibilities may include, but are not restricted to:
Level 2:
Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system; including travel to sites to support users
Establish and build on good working relationship with customers
Troubleshoot and if required, referral of hardware faults to third parties
Where appropriate, assign warranties on hardware to third parties
System administration using Active Directory
Troubleshoot issues with Windows accounts/mailboxes
Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
Install and configure computer hardware and peripherals, operating systems and applications
System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
Manage pst requests and data requests for staff moves
Liaise with third party vendors for software\hardware installation
Deal with ‘how to’ and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
Document new solutions
Install individual software requests
Managed Print devices – liaise with vendors including IP information
Access consoles to push or provide solutions for requests e.g. Content encryption
Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate
Other
Coordinate office activities to secure efficiency and compliance to procedures and processes
Create and update records and databases with personnel, financial and other data
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues as requested
Experience:
2-3 years experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate evidence of production of quality deliverables.
Education
Third Level Education Qualification is preferable.
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