IT Support Engineer (Level 2) required for an international software solutions company. Role will be based in Limerick or Dublin. This is a permanent role joining an established team providing operational support to all internal users. The ideal candidate will have exceptional communication skills and experience providing level 1 & 2 support in an international company. This is an excellent opportunity to further your career in an expanding company working with cutting edge technology.

What is involved:

·        Provide Level 1 and 2 support to all internal users via Phone and chat

·        Resolve all assigned tickets in a timely manner

·        Collaborate with the support team and prioritise urgent requests

·        Support users on all Business applications (e.g Microsoft Dynamics CRM Microsoft Dynamics NAV)

·        Hardware support as required

·        Work with different teams on adhoc projects as required.

What is required:

·        2+ years’ experience providing level 1 & 2 support in an international Company

·        Experience with the following:

o   O365, Windows 10,Active Directory, powershell

o   Network: Switches and firewalls

o   Microsoft Teams

o   Microsoft Dynamics CRM

·        Excellent communication and problem solving skills

·        Experience with ITIL is a plus