IT Support Level 2/ Mobile Technician 

*Must have full driver’s license*

Responsibilities may include, but are not restricted to:

Level 2:

• Establish and build on good working relationship with customers 
• Troubleshoot and if required, referral of hardware faults to third parties
• Where appropriate, assign warranties on hardware to third parties
• System administration using Active Directory
• Troubleshoot issues with Windows accounts/mailboxes
• Troubleshoot system problems, diagnose and solve software faults e.g. Citrix 
• Install and configure computer hardware and peripherals, operating systems and applications
• System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
• Manage pst requests and data requests for staff moves 
• Liaise with third party vendors for software\hardware installation 
• Deal with ‘how to’ and information requests including data security and ICT policies 
• Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
• Document new solutions
• Install individual software requests
• Managed Print devices – liaise with vendors including IP information
• Access consoles to push or provide solutions for requests e.g. Content encryption
• Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate 

Other 

• Coordinate office activities to secure efficiency and compliance to procedures and processes 
• Create and update records and databases with personnel, financial and other data 
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues as requested  

Experience: 

• 2-3 years experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
• Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
• Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. 
• Demonstrate evidence of production of quality deliverables

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility
• The ability to interact with key stakeholders in a professional manner

Education 

• Third Level Education Qualification is preferable.