Required Skills and Qualifications:
Excellent communication skills & team working, providing a first class level of customer service.
Keen to develop technical skills and enthusiastic about helping others.
Experience troubleshooting desktops, laptops, mobile devices & associated peripherals.
Knowledge of Windows 10, MacOS and iOS platforms.
Office 365, SharePoint, OneDrive & Teams troubleshooting/management.
Basic understanding of networking technologies such as DNS, DHCP etc to facilitate basic troubleshooting.
Building of new Windows/Mac/iOS devices to a set standard.
Installation and configuration of 3rd party software and devices.
Ensure all IT incidents are logged on our helpdesk platform and ticket notes are kept up to date with current progress.
Previous IT helpdesk / 1st line support experience
At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.