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Service Delivery Manager - MSP, Dublin 7

Job Category:
LAN/WAN Network Engineer, Management, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin, North Dublin
Location:
Dublin 7
Salary:
€55,000 to €65,000 per annum
Salary Description:
Car + bonus + PHI
Posted:
11/08/2020
Recruiter:
IT Search & Selection
Job Ref:

Services Delivery Manager required to join an expanding IT managed service provider based in Dublin 7. This is an exciting opportunity reporting directly to the MD and overseeing a team of 10 Engineers split across helpdesk, cloud, and infrastructure.

 

The day to day is approx. 30% technical and 70% management / service delivery work

 

Responsibilities:

·         Lead a team of 10 engineers (helpdesk, cloud and infrastructure)

·         Managing the Team queues and utilisation at a high level

·         Management Reporting

·         Mentoring engineers on projects and best practise

·         Liaising with clients over issues, potential solutions and account management.

·         Liaising with senior management at weekly meeting

·         Hands on technically when required.  Typically, from a mentoring perspective at the start of a project or for guidance on a site down situation.

 

Requirements:

·         5+ years experience in MSP / managed IT services organization

·         2+ years in a leadership function

·         Excellent Client services mentality with a “can do” attitude

·         With strong experience in Server and networking environments.

·         MS server and cloud infrastructure

·         LAN WAN Firewall, Mainly working with HP switches , SonicWALL Firewall , Ubiquiti Wireless.

·         Relevant Certifications MCP, MCSA, MCSE etc

 

Remuneration

·         C60K base salary

·         Company vehicle

·         Annual performance-related bonus

·         Laptop/mobile-phone

·         Health insurance

·         Discounted gym membership

·         Flexi working arrangements

 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Shanahan

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