URGENT ROLE - IMMEDIATE START (onboard remotely)
Role: Tier 3 Application Support / Salesforce Development experience is essential
Location: Dublin South
Duration: 6 month daily rate contract (with option to extend) for a 2 year greenfield project
Rate: €200 - €300 per day
Responsibilities:
- Troubleshooting Salesforce and partner tool issues and other technical problems encountered by users through written communications
- Dedication to providing a world-class user experience to Internal & External users and external customers/partners in timely manner
- Provision customers & partners with access to external applications as well as handling Salesforce access issues
- Delving into issues differentiating between different software layers
- Replicating problems and defining root causes, using product designs, code, or specifications
- Ability to craft solutions in tandem with engineering team and update workflows and code when necessary
- Work directly with internal engineering teams ensuring launch details are captured communicated, and accessible. This includes documentation, training, downstream impacts and support workflows.
- Collaborating with peripheral teams in engineering, order management, deployment, sales, and partner programs to troubleshoot complex technical issues and recommend feature requests
- Proactively own, categorize and prioritize issues with engineering teams
- Champion process improvements to increase efficiency and decrease issue resolution time
Requirements:
- BA/BS degree preferred, preferably in a technical or hard science major such as engineering or math
- 4-5 years of prior experience providing in-depth-expert technical support for cloud applications + web technologies
- Strong Salesforce knowledge required
- Ability to deep-dive, identify recurring issues and complete root cause analysis
- Strong customer support skills, including excellent written and verbal communications and analytical skills
- Familiarity with software deployment
- Familiarity and working knowledge with Java including servlets, frameworks, web services, and web technologies
- Familiarity with Apex Code
- Strong documentation skills
- Passion to learn and adapt to a rapidly changing environment
- Must be a team player
- Must possess a sense of urgency to resolve customer issues
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