My client, a network security company based in Dublin, is seeking an IT Helpdesk Support team member to provide level 1 and level 2 support. You will be an enthusiastic IT professional who can deliver excellent customer service.

Responsibilities:

* Diagnose and solve issues with hardware and software
* Troubleshoot and repair problems with systems
* Provide level 1 and level 2 support to users and assist the support team
* Liaise with users and clients
* Identify trends with problems
* Provide inhouse and external support

Essential Criteria:

* 1-2 years' experience in an IT support role
* Third level degree in an IT subject
* Experience with Windows, Active Directory and VMWare
* Great interpersonal skills
* Great communication skills

Desirable:

* Working knowledge of CISCO and Citrix

This is an exciting opportunity for an IT Support Engineer to join an expanding team. If you are interested in this position, please apply now or contact Emma Irwin for more information.

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