· As part of the Service Delivery team, to be the main point of client contact regarding issues and defects.

· To reproduce, triage, analyse and document any defects and issues (both functional and data) as they arise, and respond to the client with a solution and a timeframe

· Analyse and document the work to resolve the defect including business process change, operating model change and / or software and data fixes.

· Resolve issues where possible, liaising with the client in relation to the solution

· To monitor client systems, and report and resolve any data quality issues detected (missing files, incorrect file loading, missing mapping data)

· To provide training to the client in use of the product, or in changes to the client implementation.

· To manage code updates and releases using GitHub

· Escalation of issues where necessary. Where issues affect multiple sites or have implications beyond the focus of the BAU team to share with wider ADS team as appropriate.

· To deputise for the Service Delivery Manager as required, managing other team members, prioritising tasks and reviewing work.

* Review software requirements and contribute to testing strategy and execution, including:

* Preparation and documentation of test cases
* Creation of unit test code for backend SQL procedures
* Execution of tests
* Reporting of defects
* Preparation of test reports

· Manage the client portal, including enhancements, client implementations and support.

· Manage the tools used by ADS to support project management, documentation of issues and enhancements, communication and knowledge sharing. Currently these tools are asana, slack, jira and confluence.

Organisation & Reporting

* Reporting to

* Service Delivery Manager, ADS

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