Evros Technology Group are now seeking to recruit a Level 2 Service Desk Engineer who will be responsible for providing technical support at both end user and server level based onsite with our client in Dublin City Centre.
The Service Desk Engineer will act as the point of contact for all users whether this is by phone, e-mail or through an IT ticketing system.
Key Responsibilities:
* Assessing all incoming requests and issues and responding within the agreed SLA
* Addressing all issues/requests that do not require extensive knowledge or expertise in relation to infrastructure or server configuration
* Escalating more complex issues/requests/troubleshooting to the relevant support resources
* Daily back-up management ensuring that all backups have completed successfully and that any required backup media is available to be collected and stored securely offsite. Reporting any issues with backups to the Senior engineer and liaising with the service provider if required
* Set-up and maintenance of user profiles, including access rights to in-scope IT systems and services on-site and, where authorised, remotely
* Setting up of any hardware or equipment that is requested including AV equipment for meeting rooms. Provisioning and setting up thin-clients, monitors and desk phones for new and existing users
* Maintaining and ensuring that all printers are working as normal and are available to the users (This is currently a managed service provided to the Commission)
* Maintaining and updating the IT Asset Register
* Ensuring that all aspects of scheduled Server Room maintenance is carried out with contracted partners and maintained to the highest standards
* Mobile Devices: Setting up phones and tablets for new and existing users through the MobileIron MDM Platform, troubleshooting issues for users, engaging with the Service Provider as necessary and arranging replacement handsets when required
* Raising Purchase Orders when instructed
It would be preferred but if the candidate had the following accreditations and experience:
* Strong VMware experience or certification
* Microsoft Specialist Certification in Windows Desktop Support
* A Microsoft MCP for Client or Server OS
* CompTIA A+, Net+
Experience:
* 3 years' experience working in a technical support environment
* MS Office Support - 1st Level
* Office 365 experience advantageous
* Customer Services
* Excellent communication and interpersonal skills
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
For more information please apply here or contact Kate Maher ( +353 86 026 6224 or kate dot maher at evros dot ie )
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
Ref: ITC2878
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