Title
Helpdesk Support Technician
To provide resolution of Web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
To apply for the Helpdesk Support Technician Role, please send your CV to Ryan.wannenburg(a)solasit.ie for more information.
Responsibilities of the Helpdesk Support Technician Role:
• Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
• Identify, evaluate and prioritise customer’s problems whilst formulating plans of resolution
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
• Assist is evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
• Work with staff to promote, develop, and maintain strong customer service values
• Additional projects as required such as preparing system and user documentation testing
Required Skills and Experience for the Helpdesk Support Technician Role:
• Working Knowledge of .Net development in C# & SQL
• Previous Helpdesk Support Experience
• Fluent English both verbal & written
• Excellent Communication, Literacy and Interpersonal Skills
• Live within a commutable distance to Dublin 15 with own transport
• Knowledge of Food Processing Industries would be advantageous but not necessary
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 353 1 2449531)
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