.NET Application Support

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Ubique Systems UK Limited
Job Ref:

Technical/Support SME.

Providing both technical and coordination support for a list of IT applications.

Act as the single point of contact (SPOC) for the customer and other technical support teams.

Single point of contact (SPOC) for the maintenance and support for the in-scope IT applications

Positioned at onshore (customer location) as a single resource, working with remotely located teams (nearshore and offshore)

Handle on-call support (24x7) outside business hours

Resolve incidents/service tickets reported under the in-scope applications with adherence to SLA/KPI committed to the customer

Maintain a good working relationship with the customer as well as internal teams

End to end coordination with the customer and other technical teams for the resolution to issues/activities involving the IT applications supported

Prepare and publish a weekly status report

Organize and participate in a weekly meeting with the customer

- Technologies: C#, .NET, Oracle PLSQL, Windows (server & Scripting) and Clipper

- Excellent command of English, with strong verbal and written communication skills

- Strong analytical and problem-solving skills, working based on limited information

- Dynamically able to prioritize, switch between tasks and ensure customer's business is not affected

- Prior working experience in application maintenance and support projects (at least 2) involving 24x7 support

- Hands-on experience in developing/providing IT support for .NET windows and web applications

- Experience in customer and end-user interactions

- Experience in coordinating with technical teams and working with remotely located teams for day-to-day activities

- Weekly and Monthly status report and presentation

- Good knowledge and understanding of ITIL concepts and working practice

- Airline domain experience is preferred

Contact Details:
Ubique Systems UK Limited
Contact: Ranjana Singh

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