Software/Application Support Engineer - Part Time

Job Category:
Software Developer/Engineer, Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
12/07/2019
Recruiter:
Solas Consulting Group
Job Ref:
9149


Title
Software/Application Support Engineer
The Role
My Client is a well-established Software Product company that has been partnering with Irish businesses to automate their sales and back office processes for decades, based in Dublin 24. The role of Software / Application Support Engineer will be to handle customer questions and issues in an efficient manner whilst realising and appreciating the customer’s perspective. You will be working as part of a team of three providing support, you will listen, respond, research or escalate customer enquiries accordingly. This role requires 25-30 hours a week.
Responsibilities of the Software/Application Support Engineer Role:
• Handling a wide variety of customer queries from call start to closure, escalating as appropriate
• Accurately logging support calls and providing Initial Contact Fix wherever possible
• Identifying opportunities to deliver assistance and training where required
• Taking ownership of support calls
• Liaising with other staff or departments to develop and to maintain high levels of customer service and effective resolution of customer enquiries.
• Communicating with team members, other departments and management, to deliver timely resolution and improve customer satisfaction
• Working with the Team Leaders to ensure daily activities are focused on achievement of departmental and customer objectives


Required Skills and Experience for the Software/Application Support Engineer Role:
• 2-3 years’ relevant experience
• 2+ years’ high level of SQL is essential
• Experience with Excel, Word & Microsoft SQL Server packages
• Excellent communication skill and telephone manner
• You’ll have high level analytical, problem solving and trouble shooting skills
• A background working in a technical, problem solving customer service environment
• Show reliability and have a passion and commitment to providing service excellence
• Experience of investigating and identifying solutions to a wide range of situations



To apply for the Software/Application Support Engineer Role, please send your CV to CV@Solasit.ie or call 0818333639 for more information. #SQL #Software Developer #IT Support #Application Support #IT EngineerIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00353 1 2449520)

Contact Details:
Solas Consulting Group
Tel: 01 2449520
Contact: Solas Consulting Int

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