Software / Application Support Engineer
My Client is a well-established Software Product company that has been partnering with Irish businesses to automate their sales and back office processes for decades, based in Dublin 24. The role will be to handle customer questions and issues in an efficient manner whilst realising and appreciating the customer’s perspective. The ability to re-assure customers whilst following through with a successful timely solution is essential. Working as part of a team of three providing support, you will listen, respond, research or escalate customer enquiries accordingly.
Responsibilities of the Software/Application Support Engineer Role:
• Handling a wide variety of customer queries from call start to closure, escalating as appropriate
• Taking ownership of support calls
• Accurately logging support calls and providing Initial Contact Fix wherever possible
• Identifying opportunities to deliver assistance and training where required
• Communicating with team members, other departments and management, to deliver timely resolution and improve customer satisfaction
• Liaising with other staff or departments to develop and to maintain high levels of customer service and effective resolution of customer enquiries.
• Working with the Team Leaders to ensure daily activities are focused on achievement of departmental and customer objectives
Required Skills and Experience for the Software/Application Support Engineer Role:
• 2-3 years’ experience
• Ability to work outside normal hours – support or customers in other time zones
• A high level of SQL is essential.
• A background working in a technical, problem solving customer service environment
• Experience with Excel, Word & Microsoft SQL Server packages
• You’ll have high level analytical, problem solving and trouble shooting skills
• Experience of investigating and identifying solutions to a wide range of situations
• Show reliability and have a passion and commitment to providing service excellence
• Excellent communication skill and telephone manner
To apply for the Software/Application Support Engineer Role, please send your CV to CV@Solasit.ie or call 0818333639 for more information. #SQL #Software Developer #IT Support #Application Support #IT EngineerIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00353 1 2449520)