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Level 2 IT Support Engineer – Permanent

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Competitive Salary Offered
Vantage Resources
Job Ref:

Level 2 IT Support Engineer – Permanent - South Dublin

Don’t miss out on this great opportunity to work with a great Managed Services company based on a client site in Clonskeagh

Level 2 IT Support Engineer Role and Responsibilities:

  • On-site and remote access support
  • Ensure timely issue diagnosis and feedback for all client queries, using the IT Help Desk system
  • Ensure all issues are resolved effectively by the team and maintain positive relationships between the wider IT Team and the supported clients
  • Act as a point of escalation for customer issues, achieving resolution by engaging all available resources
  • To monitor and manage customer SLA's and in conjunction with our Helpdesk schedule
  • Acquire a thorough knowledge of our products and services and to effectively demonstrate your competence in these areas
  • To undertake product training, pass exams and become certified to undertake support on these products.
  • Application troubleshooting/support
  • AD Administration
  • GPO Configuration
  • Networking Services – DNS/DHCP 

What you need:

  • 4+ years technical support experience 
  • Windows XP – 10 and Office 2010 – 365 Knowledge
  • VMware, Hyper-V exposure
  • Microsoft domain Infrastructure – Exchange, GP, AD, DNS, DHCP
  • Excellent Customer Service Skills
  • Ability to work in fast moving, dynamic environment
  • Familiar with using one of the following server hardware Dell, HP
  • Android / IOS Support 

What’s on offer:

  • Competitive salary on offer 

Apply Now

If you would like to discuss this opportunity in person or with one of our IT Resourcers please forward your CV to Vantage Resources or contact Niall O’Connor on +353 1 295 2850 for a confidential discussion. Vantage Resources will not forward your details without prior discussion and approval. 

Vantage Resources is an equal opportunity employer. All qualified applicants will receive equal consideration for engagement and/or employment. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.

Contact Details:
Vantage Resources
Tel: +353.1 295 2850
Contact: Niall O'Connor

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