Service Desk Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Gazelle Global Consulting
Job Ref:

Dutch Speaking | Service Desk Analyst | Dublin, Ireland

Service Desk Analyst (Dutch Speaking) is required for an increasingly busy team working for a market leading company. The successful candidate will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.

Responsibilities of the Service Desk Analyst (Dutch Speaking) :

* Act as the primary country contact for customers on all escalations
* Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Facilitate or escalate customer issues and complaints, both internally and externally
* Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers
* Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers
* Liaise with Various Helpdesks, Client and Third Party Service Providers escalating through these avenues to close
* Flexibility to take on additional tasks as directed by Team Lead
* Validate Customer details and requirements on data entry, categorise and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls

Requirements for the Service Desk Analyst role:

The Service Desk Analyst must be fluent in English and
- Fluent in English and Dutch
- High School Diploma/(GED)/Secondary School GCSE or equivalent Leaving Certificate
- Knowledge of Computers and a basic understanding of Networks, with excellent knowledge of MS Office

Start date: Immediately
Salary + Benefits: competitive

This role is suitable for a Service Desk Analyst (Dutch Speaking) who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration

Contact Details:
Gazelle Global Consulting
Contact: Andrea Innamorati

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