IT Support - 2nd Line

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
Hays Specialist Recruitment Limited
Job Ref:

IT Support - 2nd Line - Fixed Term Contract - Belfast

Your new company
A leading global organisation, who have reach in over 30 countries, are looking for two 2nd line Service Desk Engineers to join their Belfast team on a 6 or 10 month contract, with a high likelihood of extension.

Your new role
You'll be responsible for logging, troubleshooting and resolving incidents at the first point of contact, or passing incidents to an appropriate team, as well as work closely with Support Team Leaders to deliver an efficient and effective service.

What you'll need to succeed
Your previous experience in a similar role will lead to your success, along with enthusiasm and a passion for excellent customer service. Within your previous experience, you will have developed strong verbal and communication skills along with the ability to explain technical instruction in a non-technical way. Having ITIL is also desirable. Within you previous roles, you will have also gained experience supporting web based applications and have experience with Powershell.

What you'll get in return
In return, you will gain the opportunity to work with a world-leading organisation, who have a large input in the market. My client are looking for a person with an eagerness to learn and build on their IT skills, helping to drive your IT career further. Along with:
* Lucrative annual salary
* City centre location
* Experience in leading corporate organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Contact Details:
Hays Specialist Recruitment Limited
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