Service Desk Engineer

Service Desk Engineer required for permanent position by leading IT Services Provider in South Dublin. The successful Service Desk Engineer will provide remote technical support to a large client base working with Microsoft Exchange, Office 365 and antivirus software among others. You will have experience in a Service desk engineer role with good Microsoft server skills. This role offers good salary and career progression for the right candidate.

What’s involved?

·         Dealing with various service requests from a large client base

·         Taking ownership of problems and seeing them through to successful resolution

·         Providing excellent technical Support to all clients while Adhering to the agreed SLA

·         Troubleshoot hardware, software and network issues

·         Remote login and diagnosis

·         Administer backup and anti-virus software

·         Organising prioritising and communicating effectively with both the internal team and clients

What do you need?

·         2+ years in a similar role; Managed Services, helpdesk, IT Support etc. providing Level 2 support

·         Experience with the following;

-      Microsoft Exchange and Microsoft server

-      LAN/WAN Technologies

-      Office365 and Hosted Exchange

-     Antivirus/ Antispam software

-     Print management

·         Degree in Computer Science or similar is an advantage (but not essential)

·         Microsoft Certified MCSA/MCSE or other IT related certifications

Salary on Offer?

·         Base Salary of €30K+