Enterprise People are currently seeking a Service Desk Analyst for a leading Cork based client.

Reporting to the Applications Manager, the Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with a range of market leading technologies.

The Service Desk Analyst will:

KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the service desk

• Provide users with timely feedback on the progress of their query or problem

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Work with 3rd party suppliers to ensure the timely resolution of any issues

• Act as backup to Desktop Support team when required

• Provide regular updates to users to ensure they kept fully informed of developments

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years’ experience in a busy service desk role

• Good Windows 7/10, MS Office, Anti-virus Software and Encryption Software support experience

• Good Hardware Support experience (iPad, Printer, Phones)

• MS Certification

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.