Technical Support Advisor – Accountancy Software
Blackrock, Co Dublin
€Competitive Plus Company Pension Scheme
Our client is a solutions provider for the Software as a Service (SaaS) market, using the internet as a delivery platform to revolutionise the way businesses manage their accounts. They are now seeking a Technical Support Advisor to provide support to their client base.
This is the ideal role for a bookkeeping or accounts professional to take charge of their career path and add an exciting new dimension supporting customers with their accounting software. Our client is also eager to here from software support professionals, particularly those with experience of working with accountancy software.
As a Technical Support Advisor, you will:
- Work with a diverse number of businesses that use our client’s finance management software
- Provide telephone and email support to clients
- Help clients to solve technical accounting system issues covering sales, purchases, debtors, creditors ledgers, VAT, bank reconciliation and reporting
- Log all customer queries on the helpdesk system
- Proactively manage relationships with clients
- Use a large selection of the latest software products to assist with your work
Interested? To be considered as a Technical Support Advisor, you will need:
- To be a qualified bookkeeper or have achieved similar status through experience OR have technical support experience, ideally with accounting software
- Fluent written and spoken English communication skills
- IT knowledge including MS Office to intermediate or advanced user level
Experience of a variety of accounting systems would be beneficial to your application.
But what’s in it for you?
- A dynamic work environment within a diverse and passionate team
- A high level of responsibility and ownership of your work
- In-house training
- A platform to contribute your own ideas from day one and deliver effective and innovative processes
- The opportunity to make the role ‘your own’ by developing a strategy that effectively supports the business
- A mentor to guide you through work life and help you grow
- The opportunity to be a key part of the team and build your career at a rapidly expanding technology company
- Clear career progression
To apply for the role of Technical Support Advisor, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Technical Support Advisor, Customer Success Agent, Customer Support Executive, Bookkeeper, Accounts Administrator, Accounts Technician, Software Support Advisor, Customer Support Advisor, Software Support Technician, 1st Line Support Technician.
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