Responsibilities:
* Adherence to enterprise incident, problem and change management best practices and standards
* Timely communication of incidents, frequent updates and preparing comprehensive documentation in incident tickets which meets Global Application Management and Enterprise standards
* Accountable for communicating status updates to end users, preparing incident alerts, addressing open tickets in incident ticket queues, escalating issues with internal/external support teams, and leading or participating in post incident reviews, as required
* Provide subject matter expertise and use of incident/problem management skills in the daily production support of Murex for any connectivity, processing or functionality issues encountered
* Participate in project meetings for upcoming implementations as subject matter expert to provide feedback to project teams and Manage project delivery from and RTB perspective
* Take a lead role in application support transition projects and ensure that support requirements have been fulfilled prior to implementation
* Maintain application support documents to ensure that they are reviewed and updated on a periodic basis to reflect any changes/enhancement to applications
* Assisting in performing in-depth and complex analysis of data produced for management and executive reporting
* Assist in performing trend analysis reporting to capture and highlight repeat/common types of failures and make recommendations towards a successful execution of a permanent solution
* Manage weekly Murex vendor call, action plans and follow-up on problems
* Enhance ITRS monitoring solution
* Ensure that application availability meets and/or exceeds user expectations by maintaining Service Level Agreements and Problem Management Agreements with internal and external service providers
* Support a work environment that promotes customer service, quality, innovation and teamwork, and ensure timely communication of issues
Requirements:
* Experience supporting distributed applications running on Linux and/or Windows
* Prior experience dealing with Front Office, Middle Office and Risk Management groups
* Exposure to capital markets financial products
* Understand complex interest rates, inflation derivatives and other financial products for
pricing and analytics
* Experience with Murex, Workflows, eTrade Pad, back office
* Executing queries, building Use Case Scenarios for business requests and small enhancements
* Strong analytical and problem solving skills
* Strong organisational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
* Strong provider of knowledgeable customer service in performing problem diagnostics towards resolution while maintaining agreed upon service levels for production availability
* Excellent analytical, verbal and written communication skills, combined with strong interpersonal skills
* Act as a first point of contact for issues/escalations during non-business hours as part of global support team/model
* Highly motivated individual with a proven track record to deliver results
If you are interested in the Senior FX Support Analyst role, please apply today or contact Scott Fitzgerald for more information.
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