Our Client, a leader in IT Security in Cork, is currently building out a German speaking Technical Support team. There are currently 5 roles open, and this team will double in size rapidly.
The ideal candidate will have strong German language skills, native or near native, should have very strong customer skills and a good technical acumen to support Network related issues on a daily basis.
You will troubleshoot TCP/IP issues, access related issues, Firewalls, VPN issues and wireless network issues. You will work with a pool of end users, and aim to resolve 5-7 technical issues per day (so not very high volume). While you will work in a phone/ticketing system environment, this is NOT a call centre. Experience with Windows and/or Linux servers required.
Key requirements:
* In depth experience of configuration and troubleshooting network related issues
* Understanding of TCP/IP networks to troubleshoot issues
* Experience in configuration of Firewalls
* General understanding of VPN protocols
* Experience in Wireless networks
GERMAN LANGUAGE SKILLS ESSENTIAL
CCNA certification desired, and a major advantage
Stamp 4 OR EU Passport required
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
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