Title
IT Service Manager
About the Role
The role will involve the management of IT tasks and staff and establishing relationships with external clients, managing all engineering field service and internal helpdesk and engineering staff, across current locations, Cork, Dublin and Waterford.
Someone who has a deep knowledge of Cloud based technology, computer networks LAN/ WAN design and user connectivity would be beneficial for this role.
To apply for the IT Service Manager role, please send your CV to Mark.keenan(a)solasit.ie or call Mark on 01 6993439 for more information.
Responsibilities of the IT Service Manager Role
• Develops relationships with external clients and organisations to assess their technology, support, and security needs
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Establishes client and sales goals, and tracks progress and other metrics
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialise in support, sales, and installation
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Specialises in IT needs and demands for an industry, such as academics, finance, or healthcare
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Oversee technical delivery of projects and server deployments where required
• Preform a pre-sales technical role assisting the sales teams
Required Skills and Qualifications for the IT Service Manager Role:
• Bachelor's Degree in Computer Science or a Related Field
• Must have strong technical knowledge (Min 5 years) in Cloud servers and networking environment and have a proven ability to manage and lead a technical team.
• Experience with Cloud server environments, Servers and Networks
• Experience with Customer Service, Management, Leadership, Staffing
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)
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