Technical Support (entry level)
About the Company
As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.
To apply for the Technical Support Role, please send your CV to Mark.keenan(a)solasit.ie or call Mark on 01 6993439 for more information.
Responsibilities of the Technical Support Role:
• Pro-actively taking ownership of a wide variety of calls and problems.
• Managing, prioritising and progressing their adopted calls.
• Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken.
• Effectively handling call escalation requests from customers.
• Assisting less experienced members of the team with their calls.
• Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service.
• Alerting Senior personnel and their Manager and/or any of the other Support Managers as necessary regarding any sensitive customer issues.
• Following and applying the standard Commercial Software Support Procedures and Practices.
• Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with their Manager.
Required Skills and Knowledge for the Technical Support Role:
• A Computer Science degree, or degree with a large element of computing, or equivalent qualification Knowledge of the Application software.
• Ideally some knowledge of java or C++.
• An understanding of databases.
This is an entry level position but there is fantastic room for career growth an personal development within this company. Previous entry level candidates have gone on to nore senior areas within the company.If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)