Helpdesk Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
North Dublin
Location:
Unspecified
Salary Description:
€27-€30,000 Plus Bens
Posted:
04/04/2019
Recruiter:
Enterprise People
Job Ref:
EP5922

Enterprise People are currently seeking a Helpdesk Analyst for a leading North Dublin based client.

Reporting to the Applications Manager, the Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market-leading technologies.

 

The Helpdesk Analyst will:

 

KEY RESPONSIBILITIES:

·        Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

 

·        Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk

 

·        Provide users with timely feedback on the progress of their query or problem

 

·        Ensure support requests are resolved within the agreed service level agreement (SLA)

 

·        Act as backup to Desktop Support team when required

 

·        Provide regular updates to users to ensure they kept fully informed of developments

 

 

 

QUALIFICATIONS & EXPERIENCE:

  • An IT Qualification
  • 2+ Years’ experience in a busy Helpdesk role
  • Windows 7/10, MS Office, Anti-virus Software and Encryption Software experience
  • Active Directory or Exchange experience would be an advantage
  • MS Certification
  • Good Hardware Support experience
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills

 

 

 

 

Please call Patrick Docherty at Enterprise People for more information.

 

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

You may return to your current search results by clicking here.

Latest Job Listings