Telephony Support Specialist - Contract

My client based in Dublin City Centre requires a Telephony Support Specialist to join their team on a contract basis. You will be providing technical support and administration services for the technical infrastructure.

* Dublin City Centre
* 6 Month Daily Rate Contract

Role

* Responsible for support, maintenance and administration of Aspect ACD, Altacel IP system, Branch Telephony systems, Mobile telephony and Verint Call Recording
* Provide 2nd level user support, technical support and monitoring of key systems
* Develop/maintain ACD reporting solutions using Crystal Reports
* Creates, and tests of call routines, profiles, CCTs procedures and schedules.
* Provide MI reports for business units
* Install upgrades and maintenance fixes for infrastructure
* Participate in Telephony Disaster Recovery tests

Requirements

* Detailed knowledge of Aspect, Alcatel and Verint Administration and Support
* Working knowledge of ITIL processes
* Working knowledge of project management methodologies and best practice
* Excellent written/oral communication skills
* Excellent analytical skills to effectively plan appropriate corrective action and escalation of Support issues
* ITIL Foundation/Practitioner desirable

If this role sounds of interest, please apply with an up to date CV or call Ryan Rankin at Reperio on 015713000.

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

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