The Opportunity
A key client of mine is looking to add a Helpdesk Engineer to their team, the overall function will be to assist in the administration, maintenance and support of the companies’ distinct IT systems.
Key Responsibilities
· Providing initial first contact support to internal customers to include initial diagnostics, troubleshooting and resolution
· Working as part of a focused and experienced service delivery team
· To competently resolve customer issues in a timely manner and escalate where necessary
· Maintenance of Open GI back office systems
· Update of business documentation templates using Open Word and Open R
· Maintenance and Installation of hardware – PC’s, printers, phones
· Active Directory, Microsoft Exchange & Office 365 Administration
· Website Administration
Candidate Profile/Experience
· 3rd level qualification in a related discipline
· Graduate with 1 – 2 years’ experience
· Full clean driving licence
· Experience with Open GI an advantage
The successful candidate will:
· Enjoy working in a fast paced, high intensity work environment and contribute to same
· Enjoy extensive customer interaction in a fast-paced work environment
· Be results driven and target orientated
· Be ambitious - drive personal learning and development with the support of the IT Team
· Have a professional work attitude
· Be innovative
· Have strong attention to detail skills
