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Service Delivery Manager South Dublin

Job Category:
Management
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
10/04/2019
Recruiter:
realTime Recruitment Ltd.
Job Ref:
SD-SM-DS


realTime Recruitment has a requirement for a Service Delivery Manager for a top client in South Dublin.
Our client is seeking a Service Delivery Manager who is hands-on and who can take on the responsibility of ensuring top-level service to their customers. You will be required to oversee the practices and processes responsible for high performance of the infrastructure.

Experience Required:
• Over 8 years’ experience in a similar role
• Proven track record managing a complex global operation

Prior experience in a software company who can utilise lean principles and build frameworks for engineering teams mandatory
• Expertise with ITSM/ITIL service delivery frameworks and experience implementing such frameworks
• Experience performing programme management activities
• Background building and managing a 24-7 support model across onshore and offshore teams
• Strong technical and communication skills
• Agile/Lean experience
• Proven experience evaluation service delivery products or services whilst having the ability to recommend changes to existing products or services to improve company practices
• Proficient leading incident and problem management reporting with overall operational performance


If this role is of interest please send your CV to vanessa.gallogly@realtime.jobs or call me today 01 – 652 0652.
INDREAL

Contact Details:
realTime Recruitment Ltd.
Tel: 01 6520652
Contact: Vanessa Gallogly

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