Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€130 to €140 per day
Posted:
14/03/2019
Recruiter:
Datacom Recruitment Ltd
Job Ref:
AS0001

My Client based in Dublin is looking for a stellar Technical Support Engineer to join the team on a 12 month contract, may lead to a permanent position.

This is for an immediate start.

The Technical Support Engineer Key experience:

  • (desired) Microsoft certified System Administrator in XP/WIN 7/Win 10

  • Experience supporting HP, Canon and Xerox printers

  • Good working knowledge of Active Directory

  • 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.

  • Excellent customer service and communication skills including providing VIP support

  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365

  • Support video conferencing units.

  • Support of mobile devices

  • Hands and feet support for Server, Storage, Backup & Network equipment

  • Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

  • ITIL

  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support

  • Documents, tracks and monitors the problem to ensure a timely resolution within SLA

  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads,

  • MAC Books, Laptops Details will be agreed during Transition

  • Hands and feet support for Server, Storage, Backup Network equipment and IPT end points

  • Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams


Please feel free to contact Allison @ Datacom to discuss: 02070891507


Contact Details:
Datacom Recruitment Ltd
Tel: +447831541623
Contact: Allison Stephens

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