My Client based in Dublin is looking for a stellar Technical Support Engineer to join the team on a 12 month contract, may lead to a permanent position.
This is for an immediate start.
The Technical Support Engineer Key experience:
(desired) Microsoft certified System Administrator in XP/WIN 7/Win 10
Experience supporting HP, Canon and Xerox printers
Good working knowledge of Active Directory
2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
Excellent customer service and communication skills including providing VIP support
Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365
Support video conferencing units.
Support of mobile devices
Hands and feet support for Server, Storage, Backup & Network equipment
Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
- Hands on experience removing viruses and spyware using various tools (Windows)
Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support
Documents, tracks and monitors the problem to ensure a timely resolution within SLA
Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads,
MAC Books, Laptops Details will be agreed during Transition
Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
Please feel free to contact Allison @ Datacom to discuss: 02070891507