Due to continued expansion of Evros Technology Group we are now seeking to recruit an experienced IT Support Engineer in Cork that endeavours to become an integral part of our Managed Services Team, working in an evolving and exciting multi-customer, multi-technology IT environment.
Responsibilities:
* Working in a growing remote multi-customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO 20000
* Ensuring adherence to critical SLAs at all times
* Desk side and remote desktop support for end users of varying skill levels
* Hardware troubleshooting
* Ms Office Troubleshooting and Support
* Level 2 fault finding with escalation to Third line and external 3rd parties when required.
* Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
* Provisioning accounts and equipment
* Manage File Permissions and Access Rights
* Technical Knowledge of Active Directory
* Configuration and Support of Mobile Devices
* Maintain, build and contribute to documentation
Experience:
* 3 years' experience working in a technical support environment
* MS Office Support - 2nd Level
* Office 365 experience advantageous
* Customer Services
* Excellent communication and interpersonal skills
Key Competencies:
* Oral and written communication skills
* Customer service orientation
* Problem analysis, Problem-solving
* Adaptability, Team interaction
* Planning and organising, attention to detail
It would be preferred if the candidate had the following accreditations and experience:
* Microsoft Specialist Certification in Windows Desktop Support
* A Microsoft MCP for Client or Server OS
* CompTIA A+, Net+
Benefits:
* Private Health Insurance, Company pension scheme, Cycle to Work Scheme, Taxsaver Travel, Scheme, Free parking, Travel expenses, Training and development… and more
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
For more information please apply here or contact Michal Gawronski ( +353 1 4396811 or michal dot gawronski at itContracting dot ie )
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
Ref: ITC2604
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