Title
Desk-side Support Level 2
Description
My client is currently looking for a Desktop (level 2) Support Resource, based in Limerick. This is a full-time position working in a face paced and extremely high-profile client. Applicants must have previous IT Support in a fast paced environment.
Main Responsibilities
• Provide 2nd line remote and desk side support services to end users.
• Troubleshoot PC related problems either via phone, remote tools or desk side support.
• Build, configure and troubleshoot PC and laptop applications and hardware components.
• Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
• Perform coordination of workstation asset recovery.
• Complete incidents and requests within SLA in pressurised environment.
• Remote access management of datacentre calls.
• Support meeting room environment and video conferencing, as needed.
• Support printers, scanners and other peripherals.
• Support mobile devices, such as iPads, iPhones.
• Basic remote server monitoring.

Required Experience
• 1 year IT Support Experience
• Fluent English (verbal and written)
• Experience providing support for high volumes of users (500+) is beneficial but not essential

If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)

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