IT Infrastructure Graduate
My client is a global leader in digital transformation, European number one in Cloud, Cybersecurity and High-Performance Computing. With its cutting-edge technologies and industry knowledge, they support the digital transformation of their clients across all business sectors.
To apply for the IT Infrastructure Graduate role, please send your CV to Mark.egan(a)solasit.ie or call Mark on 01 6993439 for more information.
Job Summary
• The purpose of the role is to provide resolution to Helpdesk service requests within a timely manner and to demonstrate technical expertise and exceptionally good customer service skills.
• Identify, evaluate and prioritize customer problems and complaints to ITIL standards.
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
• Assist in evaluating new services, processes and technologies introduced at the helpdesk.
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
• Escalate unresolved issues to support leads, designated service group or client help desk.
• Additional projects as required.

Required Skills for the IT Infrastructure Graduate Role
• Fluent English Language.
• Ability to work well within a target driven environment.
• Demonstrate IT competencies in the following areas; Windows XP / 7/8, MS Office 2007 / 2010.

If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)

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