Title
Deskside Engineer
Company
This company is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. This company focuses on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games.
To apply for the Deskside Engineer role, please send your CV to Mark.keenan(a)solasit.ie or call Mark on 01 6993439 for more information.
Job Description:
• Improve our Quality of Delivery to our customers.
• Invest in our workforce to further develop skills and talents.
• Improve our productivity through LEAN and other initiatives.
• Converge as fast as possible our production tooling and Processes.
• Grow at least at market rate and sign new logos to further enhance our portfolio offering.
• Work within Onsite Support Services (OSS), a sub tower within WSDS.
• Potential for career progression across Managed Services.
• May require standby after office hours/weekends.
Key Responsibilities of the Deskside Engineer Role:
• Provide IT assistance and support to end users.
• Troubleshoot and repair local hardware and software issues.
• Install, configure, administer and maintain IT equipment.
• Setup of new IT equipment.
• Maintain standard builds for systems.
• Provide phone and in person support.
• Maintain accurate inventory and records of hardware and software assignments.
• Administer solutions to meet customer needs.
• Create and maintain technical and problem/resolution documentation.
Requirements for the Deskside Engineer Role:
• 2 + year experience working as a Desktop Support Engineer.
• Good knowledge in Windows OS installation and troubleshooting.
• Good knowledge in MS Office application and business application support.
• Experience supporting Windows clients in a managed desktop environment.
• Experienced in supporting printers.
• Experienced in supporting mobile devices and mobile OS.
• ITIL knowledge.
• Comptia A+.
• OEM Certifications for support and maintenance of PCs and laptops.
• ITIL Foundation V3.
• Experience working on transitions.
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)
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