IT Change Manager
Role & Responsibility
* Responsible for successful creation and execution of Change Management processes, policies and procedures.
* Responsible for ensuring the adherence to Change Management processes
* Champion and promote the benefits of Change Management and IT Service Management processes.
* Responsible for performing pre and post Change Advisory Board(CAB) activities such as CAB agenda preparation and distribution, reviewing the changes on the CAB agenda for accuracy and completeness, approval of CAB changes and sending communications after CAB meeting.
* Providing leadership in driving decisions and appropriate level of participation in the impact assessments of proposed changes.
* Responsible for defining and implementing a maintenance window to satisfy business needs by liaising with all stakeholders.
* Responsible for obtaining senior management approval for normal changes with major scale.
* Review and assess the changes that can be considered as standard change.
* Manage and distribute the Forward Schedule of Change (FSC).
* Be available during non-business hours to support major events and emergency changes.
* Responsible for defining and agreeing on Change Management Key Performance Indicators (KPI's).
* Ensure continuous process improvement is implemented and aligned with business objectives.
Desired Experience
* 3 Plus years of experience as the process manager of one or more ITSM processes.
* ITIL Foundation is essential and ITIL Intermediate or ITIL Expert Certification is preferred.
* In-Depth knowledge of the Change Management process, policies, procedures and standards with proven experience supporting this process
* Strong understanding of ITIL Framework and different process like Release Management, Problem Management, Incident Management etc.
* Experience working on industry best ITSM tools
* Sound understanding of different Project Management framework like PMP or Agile methodology.
* An overall control-oriented focus to ensure processes and service delivery are compliant and risk averse.
* Demonstrated ability of establishing and maintaining metrics-based process improvement.
Desired Behaviours
* Strong customer service mindset with ability to appropriately balance risk with service delivery expectations.
* Clear, authoritative, professional communications (listening, oral and written communications) and presentation skills
* Relationship building and collaboration skills.
* Detail oriented and adept at understanding abstract concepts.
* Demonstrated ability to positively influence others and outcomes to achieve a common vision or goal.
* Skills at resolving conflict and negotiating effectively and tactfully.
* Demonstrated ability to drive continuous service improvement.
* Demonstrated track record as a team player and critical thinker.
Please contact Kevin on 01-9052421 for more information.
Unfortunately, we are unable to assist you in obtaining a work visa. Therefore, please understand that we can only accept applicants with a valid working visa for Ireland.
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