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L2 Deskside Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
West Dublin
Location:
Newbridge
Salary:
€28,000 to €29,000 per annum
Posted:
06/03/2019
Recruiter:
Manpower Ireland
Job Ref:
L2DSE

A large multinational IT company placed in Newbridge is looking for a new colleague to join their deskside support team, to support HW, SW, server and network issues. 

 

Your job will be:

·         Provide support on client sites.

·         Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, according to current procedures

·         ‘Hands and Eyes’ support for infrastructure environment (network switches, servers, backup tape library) – under guidance from the responsible offshore support towers

·         Data Centre Tasks – rack new hardware, follow HW retirement process, visible checks

·         Take ownership of calls escalated from the service desk; adherence to client processes

·         iPhone - iPad troubleshooting

·         Videoconferencing equipment – test and meeting support

·         Candidate will need to demonstrate that they can work well in a team environment

·         Answer contacts and reply to emails promptly and professionally

·         Log/Validate all contacts in Ticket Handling Database –Servicecenter

·         Manage end to end all tickets logged, providing regular updates to customers on call status

·         Invoke Escalation Procedures within defined time frames

·         Working in a regulated environment, the candidate will need to be consistent in following safety and operational procedures

·         Adhere to all ITAM Asset management procedures  - tagging assets, adding, removing, updating, inventories, etc

 

To be a good fit you will need:

·         Experience of working in Desktop support role (2yrs+)

·         Experience with infrastructure support e.g. switches, servers, patching, etc.

·         Excellent working knowledge of MS Windows 10, 8, XP

·         Strong Troubleshooting and Analytical skills as well as excellent multi-tasking abilities required.

·         Experience in supporting and troubleshooting MS office applications.

·         Some printer hardware knowledge

 

For your good work, you can expect:

·         Permanent contract

·         Salary €29,000

·         Bonus structure

·         Health insurance and pension

·         23 days of annual leave

 

Contact Details:
Manpower Ireland
Tel: 353 1 6455 200
Contact: Livia

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