Person:

Minimum 2-yrs experience in an IT support / Helpdesk environment
Experience in providing remote support to a broad range of customers
Must be self-starter and capable of working on their own initiative
Ability to diagnose, troubleshoot & research issues efficiently
Ensure adherence to service level agreements
Must have experience of working with call / ticket logging systems
Must have fluent English and relevant work permits for EU
Highly organised & focused in delivering a fast-paced, high-quality support service

Skills:

Must have excellent customer service & communication skills (verbal & written)
Strong Microsoft desktop OS and PC hardware knowledge
Familiar with networking (routers / switches / firewalls etc.)
Knowledge of IP Addressing, Routing, LAN & WAN Networks
Familiar with Microsoft server OS
Familiar with cloud technologies

Please apply with cover letter and CV via email only to jobs@myitdepartment.ie

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