Title
Systems Administration
My client has established presence and strong commitment to working in partnership with public and private sector organisations in Ireland to deliver their ambitions. They provide cost-effective solutions that facilitate digital transformation and utilise big data & security to achieve business goals.
To apply for the Systems Administrator role, please send your CV to Mark.keenan(a)solasit.ie or call Mark on 01 6993439 for more information.
Responsibilities for the Systems Administration Role:
• Work within a team to deliver Managed Services to our customer(s), to required SLAs.
• Provide and manage proactive maintenance and monitoring on customer systems.
• Share and document best practices with other team members to enhance the quality and efficiency of support services.
• Effectively interact with other members of the team, service and customer to provide solutions to technical issues.
• Deliver services in line with Incident, Problem and to a lesser extent Change Management processes.
• Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
• Update Incident, Request, Problem and to a lesser extent Change tickets in the ticketing system.
• Maintain relevant Asset and Configuration Item records in the system.
• Proactively manage tasks such as monitoring, replacement of disks or batteries, etc.
• Maintain configuration and process documentation.
• This role requires a support engineer coming from a senior deskside background with some server experience.
Primary responsibility for ongoing support, monitoring and management of:
• Server and UPS hardware in branch offices.
• WAN monitoring and co-ordinating with 3rd party to resolve incidents
• Major Incident Notifications
• Troubleshooting and assisting where deskside resources require.
• Troubleshooting and resolution for Outlook and OS plug-ins.
• Assisting deskside resource in initial backup issue troubleshooting.
• Restores of user data from Commvault and BackupExec backups.
• Work with other team members for support of Windows Server 2003, 2008, 2012, Configuration of targets in monitoring software.
Mandatory Technical Skills and Experience for the Systems Administration Role:
• Minimum 2+ years proven experience in a desktop support background.
• Aptitude for solving problems and acting on own initiative.
• Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
• Ability to suggest alternative solutions, innovate and use experience, to identify shift left opportunities.
• Technical skills/certifications: Windows 7, Windows 10, Office 2010, AD & Exchange User and Mailbox management, Windows Server 2003/2008/2012, Good Networking understanding.
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)
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