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IT Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
€Neg Plus Bens
Posted:
24/02/2019
Recruiter:
Enterprise People
Job Ref:
EP5903

Enterprise People are currently seeking an IT Support Analyst for a 1 Year contract based in Dublin. The IT Support Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. 

This is an excellent opportunity to join a well know Dublin city centre based client where you will gain valuable experience working with market leading technologies.

The IT Support Analyst will:


KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained


• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk


• Provide users with timely feedback on the progress of their query or problem


• Ensure support requests are resolved within the agreed service level agreement (SLA)


• Work with 3rd party suppliers to ensure the timely resolution of any issues


• Act as backup to Desktop Support team when required


• Provide regular updates to users to ensure they kept fully informed of developments


QUALIFICATIONS & EXPERIENCE:


• An IT Qualification

• 1+ Years’ experience in a helpdesk / technical support role

• Good MS office, Windows 7 and/or Windows 10 support experience

• Good Anti-virus monitoring / troubleshooting experience

• Good Hardware Support experience

• MS Certification

• Solution orientated with good problem solving skills

• Strong communication and interpersonal skills


Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.


Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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