The opportunity:
As a Customer Success Manager you will be responsible for managing and building upon a key set of the company's most strategic and valuable customers. Become embedded in clients' businesses as the real face of the organization and effective go-between. Establish and maintain strategic partnerships while realizing return on investment.
Responsibilities:
* Ensuring full clarity of each customer's business objectives and supporting them in achieving them
* Ensuring that every Customer has a strategic plan aligned with their business objectives- current usage, next projects, how certain solutions will continue to add value
* Understanding where each customer is in Contract or Solution Maturity and ensuring we are effectively guiding them along their uniquely designed path
* Ensuring no attrition occurs that is within our control and that any changes in revenue/results are forecasted to the Leadership Team
* Proactively identifying opportunities to add value to partnerships through solution expansion, additional services, or expandable integrations
* Creating advocacy and proactively ensuring customer satisfaction does not dip
* Ensuring that customers are engaged appropriately with working against High Touch Models as a consistent minimum standard
* Working interdepartmentally to align account planning, strategic initiatives, board directives, marketing opportunities, and sales leads
Required experience/ qualifications
* A minimum of 5 years' experience of working in an Account Management/ Relationship Management/ Customer Success role previously is required
* Experience of dealing/negotiating with c-suite/ board level contacts
* A willingness to global travel where appropriate
* Professional sense of organization: able to work in an office environment and remotely
* A strong interest in enterprise technology
* Immaculate, articulate and professional in both appearance and manner
* Ability to identify opportunities and think on your feet
* The ability to unpick complex issues whilst controlling and delegating in certain situations
Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.
Email me jobs like this
