IT Service Desk Agent – Customer Services - French

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Ireland
Location:
Waterford
Salary:
€26,000 to €27,000 per annum
Posted:
06/12/2018
Recruiter:
IRC - Irish Recruitment Consultants
Job Ref:
JD10104

Technology

If you are fluent in both French & English, we are urgently seeking French speakers with either technical support experience in in IT - software applications, PC's, Laptop's, Smartphones OR

strong customer services skills & an interest in technology or IT qualification.

Join the Service Desk of a Multinational team, providing technical support to French speaking users and internal groups. As an IT Service Desk agent (Technical Call Centre rep), your role will be 1st level support, supporting MS Office, software applications and devices such as iPads, Android devices, iPhones, laptops. Training will be provided as well as excellent career opportunities to progress onto 2nd line support via phone & remote dial-in to international users & systems.

What we are looking for:

* Fluency in French & English
* Excellent communication & people skills
* Customer Services skills
* Troubleshooting & problem solving skills
*

Ideally you will have experience in IT support - applications, PC, laptop, Windows, Office 365, smartphones, etc. Any relevant qualifications (A+, N+, Certificate, Diploma, etc) in IT or call centre or contact centre experience is advantageous.

What is on offer?

Full-time, permanent positions for people focussed on building a career in IT, technology or contact centre / call centre operations.

Salary = €26-27K (base salary of €24-25K + bonus + pension, VHI, generous holidays, etc)

37.5 hours per week - shift-work, Monday-Friday within the hours of noon -10pm, so you must be flexible to work shift.

Positions are located in Waterford, so anyone in the Waterford, Kilkenny, Tipperary, Wexford region.

Please note that you must be an EU/EEA citizen or current valid work visa holder. Please view www.irishrecruitment.ie for more details on these roles and for similar vacancies being advertised currently within our Technology Division.

Key Terms: Call centre agent, call center representative, help Desk agent, Technical Support, telephone & email support, French national, Fluent French, Fluent English language skills, contact centre, South East Ireland, Tech Support, Smartphones, laptops, desktops, windows 2013, 2016, O365, Outlook, Exchange, MS Office, MSOffice, Excel, Word.

IRC is acting as an Employment Agency in relation to this vacancy.

Contact Details:
IRC - Irish Recruitment Consultants
Tel: 00353 1 6114349
Fax: 00353 1 6610648
Contact: John Tormey

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