Level 1 IT Technical Helpdesk Support (Galway)
My client is a global technology company. They have a great opportunity for a talented Level 1 IT technical helpdesk support engineer to join their team on a contract basis in Galway. In this role, you will be helping customers with both technical and non-technical issues as well as providing information on company products.
* 6 month contract
* Troubleshoot, diagnose and resolve faults
* Manage escalations in accordance with SLA's
* Ensure that calls are answered in a timely and efficiently manner
* Update customers regarding case progress and updates
* Meet and exceed KPI's
* IT qualification necessary
* Background in IT Helpdesk or support environment advantageous
This is a great opportunity to join a large multinational company. For more information, please get in touch with Ryan Rankin at Reperio on 01571 3000, or send across an up to date CV.
Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.