Application/ Customer Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Grattan Bridge House, 1 Ormond Quay Upper Dublin 7
Salary Description:
Salary negotiable
Posted:
20/11/2018
Recruiter:
OpenJaw Technologies
Job Ref:
ASE1018

OpenJaw Technologies is a leading online technology partner of the world’s biggest travel brands, with a customer portfolio that boasts British Airways, Cathay Pacific, and Four Seasons (to name just a few).

We are looking for people just like You – people who share our passion for technology, innovation and want to further develop their career in a technology company that is going places!

 To support the continued growth of the company, we are currently recruiting for an Application/Customer Support Engineer in our Dublin office. This is a permanent position offering tremendous potential to highly motivated individuals who wish to work with the latest XML, SQL and Internet technologies.

 

Duties and Responsibilities

 ·       Communicating with clients on queries & investigating application issues.

·       Ensuring response and resolution of issues within agreed SLA.

·       Recording of all customer interaction in the Issue Tracking System.

·       Acting as the client’s escalation point.

·       Work with development and product teams in order to resolve complex issues.

·      Monitoring, managing and maintaining our managed service clients. 

·       Flexibility – all members of the team participate in out of hours support schedule as required


  Technical Skills

·       SQL

·       Scripting (Shell/BASH)

·       Programming language, preferable JAVA

·       Markup language (XML, HTML)

·       Transformation language (xQuery, XSLT)

·       Knowledge of PuTTY, WinSCP, Salesforce/Remedyforce is a major advantage

 

Experience & qualification

 ·       Bachelor’s Degree in Computer Science or Information Systems/Technology or equivalent experience

·       Solid understanding of computer science principles.

·       Working knowledge of Windows/ Linux operating systems and Database systems.

·       Good IT analytical/troubleshooting skills to include extensive experience tracing problems through analyzing log files, following application/systems logic

·       Excellent debugging skills.

·       Experience working with XML technologies an advantage.

·       Knowledge of travel technology systems an advantage.

·       Ability to meet deadlines and work well under pressure and changing environments.


 Personal Attributes

 ·       Self-starter

·       Enthusiastic & willing to learn

·       Team player

·       Detail oriented

·       Client focused with the ability to understand, anticipate and effectively respond to client needs

·       Strong interpersonal and communication skills 


If you wish to be considered for this position, please submit your CV and cover letter to recruitment@openjawtech.com

 

OpenJaw Technologies is an equal opportunities employer.

Contact Details:
OpenJaw Technologies
Tel: 015257100
Contact: HR Team

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