Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary Description:
€Neg Plus Bens
Posted:
20/11/2018
Recruiter:
Enterprise People
Job Ref:
EP5866

Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin based client. Reporting to the IT Manager, the Technical Support Analyst will join our client’s existing support team who provide IT Support to a local user base and, also support some remote offices. 


This is excellent opportunity to work with a range of leading technologies such as Office 365 and SharePoint.


The Technical Support Analyst will:


KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures 


• Resolve support requests prior to escalation


• Support System Upgrades and modifications


• Retain ownership of problems through to resolution to ensure a high level of user satisfaction


• Provide desktop support duties


• Participate in infrastructure and application improvement projects


QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years Technical Support experience

• Good MS Office Support experience

• Keen interest in learning new technologies

• MS Certification a plus

• Strong communication and interpersonal skills



Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.


Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings