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Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary Description:
€35-€40,000 Plus Bens
Posted:
27/11/2018
Recruiter:
Enterprise People
Job Ref:
EP5866

Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin based client. Reporting to the IT Manager, the Technical Support Analyst will join our client’s existing support team who provide IT Support to a local user base and, also support some remote offices. 


This is excellent opportunity to work with a range of leading technologies such as Office 365 and SharePoint.


The Technical Support Analyst will:


KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures 


• Resolve support requests prior to escalation


• Support System Upgrades and modifications


• Retain ownership of problems through to resolution to ensure a high level of user satisfaction


• Provide desktop support duties


• Participate in infrastructure and application improvement projects


QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years Technical Support experience

• Good MS Office Support experience

• Keen interest in learning new technologies

• MS Certification a plus

• Strong communication and interpersonal skills



Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.


Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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