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Helpdesk Analyst (Cork)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Cork
Location:
Unspecified
Salary Description:
€Neg
Posted:
22/10/2018
Recruiter:
Enterprise People
Job Ref:
EP5861

Experienced Helpdesk Analyst required for leading Cork based client.

Enterprise People are currently seeking a Helpdesk Analyst for a 6 Month contract based in Cork. The Helpdesk Analyst will join our client’s existing IT team who are responsible for the support of a large local user community. This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market leading technologies.

The Helpdesk Analyst will:


KEY RESPONSIBILITIES:

• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained


• Liaise with other IT support teams in a pro-active manner to ensure speedy resolution of problems that cannot be resolved by the Helpdesk


• Provide users with timely feedback on the progress of their query or problem


• Ensure support requests are resolved within the agreed service level agreement (SLA)


• Work with 3rd party suppliers to ensure the timely resolution of any issues


• Act as backup to Desktop Support team when required


• Provide regular updates to users to ensure they kept fully informed of developments




QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years’ experience in a helpdesk / technical support role

• Experience supporting Windows based products in a corporate environment

• MS office, Windows 7 and Hardware support experience

• Excellent team player

• Excellent customer service skills

• Strong communication and interpersonal skills



Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.


Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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