Linux Support Engineer
Permanent
Cork


The Role:

We are currently looking for Technical Support Engineers who are interested in joining a leading Cyber Security client customer support team.

You will join a company who offer fantastic training, growth and progression opportunities.


Responsibilities:
• Support customers over various mediums such as phone, email, screen-sharing and the customer portal
• Enable customers to overcome challenges they experience while deploying and/or managing the solution
• Document, escalate and advocate for issues the customer experience while using the solution
• Help produce internal and external knowledgebase articles
• Work closely with other departments as needed to address customer concerns
• This position involves weekend and evening work

Skills, Experience and Qualifications:

• Linux command line skills for troubleshooting using; less, grep, htop, traceroute, ping, dig, tcpdump, etc…
• Windows experience and troubleshooting skills such as reading and interpreting Windows event logs
• Experience with virtual machines in platforms such as Hyper-V and ESX/ESXi
• Knowledge of TCP/IP, DNS, Routing/Switching, Firewalls, Proxies, Port and Network Address Translation

For a confidential discussion and more information on the role, please contact Phil on 021 4911064 or email phil.burchell@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
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For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.
For more information on Collins McNicholas, contact one of our six branches across Ireland in Dublin, Cork, Galway, Sligo, Athlone, Limerick.

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