Voice Collaboration Engineer

Job Category:
LAN/WAN Network Engineer
Job Type:
Level of IT Experience:
1-5 Years
West Dublin
Salary Description:
Competitive + Training
PlanNet 21
Job Ref:

Cisco Voice Engineer in Dublin

This is a permanent position based at our City West, Dublin HQ. We are looking for an engineer with experience of Cisco voice technologies who wants to grow and develop. Ongoing certification and training in different areas of Cisco specialisation will be available.

Key Responsibilities

  • Engage with clients to capture requirements for upcoming projects
  • Implementation of IPT change requests
  • Assisting with the definition of change request scope with Customer
  • Change request management including prioritisation
  • Documentation of change request information request forms
  • Monitoring of the Hosted Voice Platform in business hours
  • Implementing minor contact centre changes
  • Schedule major contact centre changes with the PlanNet21 Contact Centre Development Team
  • Escalation for incident tickets with the PlanNet21 Helpdesk
  • Responsible for the process to add new users to the Hosted Voice Platform
  • Provide updates to Customer during priority cases
  • Provide monthly reports on incidents and CRs
  • Provide monthly user stats to Customer
  • Ongoing relationship management for customers post go-live
  • Network inventory and information
  • Monitoring of the Hosted Voice Platform
  • Full clean drivers licence required

Contact Details:
PlanNet 21
Tel: 01 4611900
Contact: Emma Hirsch

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