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Application/ Customer Support Engineer - Dublin

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Grattan Bridge House, 1 Ormond Quay Upper Dublin 7
Salary Description:
Salary negotiable
OpenJaw Technologies
Job Ref:

Application Support Engineer - Dublin    


To facilitate the continued growth of OpenJaw Technologies we are currently recruiting for an Application Support Engineer in our Dublin office, who will join a small team tasked with supporting our customers. This is a demanding and rewarding role that requires a broad skillset. This is a permanent position offering tremendous potential to highly motivated individuals who wish to work with the latest XML, SQL and Internet technologies.

Duties and Responsibilities

  • Effectively handle incoming customer issues and bugs in a considerate and timely manner.
  • Record all customer interaction in the Issue Tracking System.
  • Ensure response and resolution of issues within agreed SLA.
  • Spot trends in customer issues to highlight to appropriate team/s.
  • Consult with development and product teams to resolve complex issues.
  • Assist with maintenance of hosted customer applications. 
  • Provide 24*7 on-call cover as per rota.


  • Genuine interest in customer support and the varied nature of the work (no two days are the same).
  • Previous experience in customer support by email, chat and/or phone.
  • Provide technical subject matter expertise around the following solutions: BMC Remedyforce suite & ancillary technologies
  • Comfortable explaining technical problems concisely and clearly.
  • Solid understanding of computer science principles.
  • Working Server knowledge of Windows/Linux operating systems and Database systems.
  • Good analysis, troubleshooting, and communication skills (both written and verbal).
  • Ability to meet deadlines and work well under pressure and changing environments.
  • Familiarity with XML technologies and/or travel technology systems an advantage.


Honours Bachelor’s Degree in Computer Science or Electronic Engineering

If you wish to be considered for this position, please submit your CV to


OpenJaw Technologies is an equal opportunities employer.  No agency calls, please.

Contact Details:
OpenJaw Technologies
Tel: 015257100
Contact: Kaymar Dillon

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