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Application/ Customer Support Engineer - Dublin

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Grattan Bridge House, 1 Ormond Quay Upper Dublin 7
Salary Description:
Salary negotiable
Posted:
05/11/2018
Recruiter:
OpenJaw Technologies
Job Ref:
ASE1018

Application Support Engineer - Dublin    

                                                                 

To facilitate the continued growth of OpenJaw Technologies we are currently recruiting for an Application Support Engineer in our Dublin office, who will join a small team tasked with supporting our customers. This is a demanding and rewarding role that requires a broad skillset. This is a permanent position offering tremendous potential to highly motivated individuals who wish to work with the latest XML, SQL and Internet technologies.


Duties and Responsibilities

  • Effectively handle incoming customer issues and bugs in a considerate and timely manner.
  • Record all customer interaction in the Issue Tracking System.
  • Ensure response and resolution of issues within agreed SLA.
  • Spot trends in customer issues to highlight to appropriate team/s.
  • Consult with development and product teams to resolve complex issues.
  • Assist with maintenance of hosted customer applications. 
  • Provide 24*7 on-call cover as per rota.

Experience

  • Genuine interest in customer support and the varied nature of the work (no two days are the same).
  • Previous experience in customer support by email, chat and/or phone.
  • Provide technical subject matter expertise around the following solutions: BMC Remedyforce suite & ancillary technologies
  • Comfortable explaining technical problems concisely and clearly.
  • Solid understanding of computer science principles.
  • Working Server knowledge of Windows/Linux operating systems and Database systems.
  • Good analysis, troubleshooting, and communication skills (both written and verbal).
  • Ability to meet deadlines and work well under pressure and changing environments.
  • Familiarity with XML technologies and/or travel technology systems an advantage.

Qualifications


Honours Bachelor’s Degree in Computer Science or Electronic Engineering

If you wish to be considered for this position, please submit your CV to recruitment@openjawtech.com

 

OpenJaw Technologies is an equal opportunities employer.  No agency calls, please.

Contact Details:
OpenJaw Technologies
Tel: 015257100
Contact: Kaymar Dillon

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